DUTIES
The Computer Aide provides technical and instructional support to students and staff and assists with the day-to-day operation of district technology resources. Duties include, but are not limited to:
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Provide support to students and staff using Microsoft Office, Microsoft 365, and other district-approved software and applications.
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Assist users with password resets and account access.
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Troubleshoot computer and technology-related issues and submit support tickets or communicate with the Information Technology Services (ITS) Department as appropriate.
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Provide technical and software support to teachers during classroom instruction.
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Monitor the operation of copiers, printers, audiovisual equipment, and other technology-related equipment and request repairs as needed.
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Maintain accurate records of district technology inventory and equipment.
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Provide individual and small-group instruction to students on the use of computers, software, and other technology resources as needed.
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Assist with the ordering, organization, and maintenance of supplies and materials related to the Library Media Center (LMC) and ITS.
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Perform other related duties as assigned.
QUALIFICATIONS REQUIRED
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High school diploma or equivalent and two years of experience in computer operations or a related technology field.
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Civil Service eligibility and residency requirements as applicable.
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Successful completion of required state and federal fingerprint-supported criminal history background checks.
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Demonstrated experience providing technology and computer support.
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Strong communication and interpersonal skills with a positive, service-oriented attitude.
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Ability to work independently, prioritize responsibilities, and effectively support students and staff.
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